Every trade on XCrowMart runs through a structured four-step escrow flow. The goal is simple: the seller gets paid, the buyer gets the asset, and neither side carries counterparty risk.
The buyer chooses a listing and submits payment. Funds are transferred into XCrowMart's escrow vault and locked — the seller cannot access them yet, and the buyer cannot reverse the deposit arbitrarily.
The seller is notified that payment is locked and delivers the Web3 asset or credentials to the buyer through the platform's secure messaging system. For instant-delivery listings, this happens automatically.
The buyer has a defined verification window (up to 72 hours) to confirm the asset matches the listing description. This is the only moment when disputes can be raised.
Once the buyer confirms, escrow releases the payment to the seller's wallet. If no action is taken within the verification window, funds auto-release to the seller. Disputed trades stay locked until mediation completes.
If the buyer believes the delivered asset does not match the listing, they can open a dispute during the verification window. Funds remain locked in escrow. Both parties submit evidence through the platform. Our mediation team reviews messages, screenshots, and on-chain records before issuing a final decision — typically within 24–48 hours.
Dispute outcomes are based on transparent criteria: clarity of the original listing, accuracy of delivery, and timeliness of both sides' communications. Because every message and file lives in the platform, we don't rely on he-said-she-said.